Tripeur is fanatical about protecting your privacy and also maintain the confidentiality of the information provided by our users.

This website is published and maintained by Shorebird Technologies Pvt. Ltd. (“Tripeur”). This Privacy Policy is applicable to the websites of Shorebird Technologies Pvt. Ltd. including www.tripeur.com, which also comprises of the mobile site, Smartphone App Platforms such as iOS, Android, Windows (all together referred to as “Site”). This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Tripeur its subsidiaries and affiliates. This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you to review the respective privacy statements of the other parties with whom you interact.

This Privacy Policy is applicable to persons who purchase / intend to purchase / inquire about any product(s) and / or service(s) made available by Tripeur (hereinafter referred to as 'User') through any of Tripeur’s customer interface channels including website, mobile site, mobile app & offline channels including call center and offices (collectively referred herein as "Sales Channels"). For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Tripeur. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By browsing, visiting, accessing and/or using the services on this Site (or searching for any of the pages on this Site), the customer (“You”) explicitly consents and agrees to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. In case of any violations, infringement, furnishing of wrongful or unauthorized information provided by you, Tripeur shall not be liable for the same. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy is an integral part of your User Agreement with Tripeur and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement. We encourage you to review our Privacy Policy, and familiarize with it. Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version of the Privacy Policy.

On your accessing of this Site, certain information about you, , including but not limited to information about :

  • Personally Identifiable Information like name(s), gender, age etc. and contact details which may include e-mail address or contact number(s), password, frequent flyer numbers etc.
  • Transactional Information like financial information such as Bank account or credit card or debit card or other payment instrument details other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
  • Booking information which includes information about the travel, bookings, co-passengers, travel preferences etc.
  • Other information that may be requested or gathered while you visit, access or use the Site including Data Received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (which include but are not limited to name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
  • Information pertaining any other traveler(s) for who you make a booking through your registered Tripeur account. In such case, you must confirm and represent that each of the other traveler(s) have agreed to have the information shared by you disclosed to us.

 

Besides the above, when you browse the Website, Tripeur may collect information regarding the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet Service Provider you are using, and anonymous site statistical data, information furnished while navigating the Site, the systems and programs used and the time spent on our Site along with any other relevant information. The Website uses cookie and tracking technology depending on the features offered. Aggregate cookie and tracking information may be shared with third parties to provide you a better service and experience.

We may also collect and furnish such other information as is required in compliance of various laws, court order, as requested by other government or law enforcement authority, or in the good faith believe that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Tripeur or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference to our operations rights, interests, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

While making a booking, we may use Personal Information including, cardholder names, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available/linked with your account. This information is presented to the User at the time of making a booking to enable you to:.

  • To conduct bookings, ticketing and payment transactions for the services available on the Site and to complete your bookings expeditiously;
  • To personalize your experience and give you better service: (your information helps us to better respond to your individual needs)
  • To improve the user friendliness of the site; (we continually strive to improve the site offerings based on the information we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • Website traffic analysis
  • To administer a contest, promotion, survey or other site feature
  • To send emails, SMS and other communications for providing services, responding to inquiries, and/or other requests or questions.
  • To respond to queries of the authorities in regard to your accessing of the site and services availed by you.
  • Automatic Logging of Session Data

You agree that the above list is indicative and not an exhaustive list of the usage.

Of course, you are solely responsible for maintaining the secrecy of your passwords, and your Site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser ( subject to  you allow the same) to enable the sites or service providers systems to recognize your browser and capture and remember certain information. Yes, we use cookies to understand and save your preferences for future visits and keep track of advertisements. This helps us to serve you better and more efficiently, and to personalize your experience at our Website.

Similarly, a cookie may be placed by our third – party advertising companies or advertisement providers. These companies may use aggregated statistics about your visits to this and other websites in order to provide you advertisements about travel – related goods and services, your preferences in or any goods and services of potential interest to you. The third – party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of our ads, your preference and other relevant statistical data to serve you better. Any such information may be anonymous about your visits to this and other sites and does not link online actions to an identifiable person.

Mostly the Web browsers are programmed to automatically accept cookies but if you desire to opt from receiving the cookies you can do so by changing the options on your web browser or using certain software programs, you can control how and whether the cookies will be accepted by your browser. Tripeur does respect your right to block any unwanted Internet activity, especially that of unscrupulous websites, though blocking cookies from usage of Tripeur Site may disable certain features on the Site, and may make it impossible to purchase or use certain services available on the Site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust, like Tripeur Website.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we do transmit your information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also the release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, other non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Tripeur Site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which Tripeur has no responsibility and these third party sites have separate and independent privacy policies which you will have to acquaint yourselves with. We encourage you to read the privacy statements of all such sites as their policies may be materially different from our Privacy Policy. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Permissions required for using our Mobile application

When the Tripeur app is installed on your phone or tablet, a list of permissions appears and are needed for the app to function effectively. The permissions that Tripeur requires and the data that shall be accessed and its use is as below:

Device & App history

Intend to optimize your travel booking experience

Identity

This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience.

Phone

The app requires access to make phone calls so that you can make phone calls to hotels, airlines and our customer contact centers directly through the app.

SMS

If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number

Photo/ Media/ Files

The libraries in the app use these permissions to allow map data to be saved to your phone’s external storage, like SD cards. By saving map data locally, your phone doesn’t need to re-download the same map data every time you use the app. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.

Location This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience

Contacts

It enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone

Wi-Fi connection information

When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.

Withdrawal of consent and permission

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its mobile/tablet as covered above. In case, you choose to do so then your access to the Website may be limited and/or we might not be able to provide the services to you.

Grievance policy

Tripeur strongly believes in a sincere and transparent approach to its users. You trust us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal.

You can file a grievance / share feedback if you are disappointed with the services rendered by Tripeur or any other issues. You can give your grievance / feedback through email or regular mail.

How to reach Tripeur for privacy related Issues

For concerns regarding our Privacy Policy or our privacy practices and related Issues, write to us at privacy@tripeur.com

If you are not satisfied (after a period of 10 days from the date of writing to privacy@tripeur.com), please write to:

Grievance Officer,
Shorebird Technologies Pvt.Ltd.,
#205, SA Arcade, Suite 1, 4th Floor,
24th Main, JP Nagar 5th Phase,
Bengaluru, Karnataka, India – 560078