The client is a large courier delivery service provider based out of India with over 10,500 franchisees, 35000 employees and 400 operating facilities across 20+ Indian states. The organization still relied on manual processes which was leading to several inefficiencies and cost overruns.
Corporate Travel Challenges
Manual operations creating delays
The client had two travel vendors and all the booking were done manually which resulted in high prices and lower efficiency
Inefficient booking process
The booking process was tedious with the employees sending the request to the travel desk and then travel desk sends the final plan to the outsourced travel agents
GST management and invoice reconciliation
Employees traveled to over 30 cities across India with over 20+ GST rules. Added to this the invoice reconciliation was manual and prone to several errors and non-compliance
Inconsistent traveler experience
The service quality was low leading to thousands of issues every month and rapid drop in traveler experience
Booking process automation
The travelers now directly send the travel request to the Tripeur platform and get instant options to build their itinerary.
Reduced dependencies on travel desk
Today, thanks to the release of bandwidth, the travel desk handles just the exceptions and ensures compliance
Automated GST management and invoice reconciliation
Multiple GSTs were all managed by the platform with each invoice capturing the GST and also their cost centers. The invoice reconciliation ensured a seamless and a transparent financial processing
Total compliance of travel policies
The fully automated system ensured that the exceptions were minimal, and all the employees adhered to the set travel policies
Seamless traveler experience
Today, the travelers just focus on their business rather than worrying about the travel management
24X7 support across channels
The round the clock support ensured that there were minimal issues in the bookings or in the invoice reconciliations
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